Shipping Policy

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Effective Date: 9/18/2025

Thank you for supporting Esmeray Marguerite. This Shipping Policy outlines how we handle shipping and delivery for purchases made through our website.

1. Processing Times

• In-stock items (shipped directly by us): Orders are typically processed and shipped within [3-5 business days] after payment is received.

• Print-on-demand or third-party fulfillment items: Processing times may vary depending on the provider, usually [2-5 business days] before shipping.

You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Rates

• We currently ship to: United States and Internationally via priority mail.

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.

• Some products may qualify for free shipping (this will be indicated at checkout).

3. Estimated Delivery Times

Delivery times may vary depending on the destination and carrier:

• Domestic (within USA): [1-3 business days]

• International: [6-10 business days, depending on location]

Please note: These are estimated delivery times. We cannot guarantee exact delivery dates, especially during holidays or carrier delays.

4. Direct Shipping vs. Third-Party Fulfillment

• Direct Shipping: Certain items (such as signed books, book bundles, or merchandise) are shipped directly from us.

• Third-Party Fulfillment: Some products (such as print-on-demand  merchandise) may be shipped directly from our printing/fulfillment partners. These items may arrive separately from other products in your order.

5. Tracking Information

When available, tracking details will be sent to your email once your order has shipped. Please allow 24–48 hours for tracking updates to appear.

6. Customs, Duties & Taxes

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply. We are not responsible for delays due to customs.

7. Lost, Damaged, or Delayed Packages

• If your order is lost or significantly delayed, please contact us at esmeraymarguerite@gmail.com. We will do our best to resolve the issue with the carrier.

• If an item arrives damaged, please notify us within [2 days] with photos, and we will arrange a replacement or refund.

8. Contact Us

For any questions about your order or shipping, please reach out to:
📧 esmeraymarguerite@gmail.com
🌐 esmeraymarguerite.com