Refund Policy

Returns & Refunds Policy

Effective Date: 9/18/2025

Thank you for purchasing from Esmeray Marguerite. We want you to be happy with your order. Please review our policy regarding returns, refunds, and exchanges.

1. Eligibility for Returns

Physical products shipped directly by us (e.g., signed books, bundles, or merchandise): Returns are accepted within [2 days] of delivery, provided the item is unused, in its original condition, and returned in the original packaging.
Print-on-demand or third-party fulfillment items (e.g., custom merchandise): These items are made to order and cannot be returned unless they arrive damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged or with a printing/manufacturing defect, please contact us within [2 days] of delivery at esmeraymargurite@gmail.com.

Include your order number and clear photos of the issue.
Once verified, we will send a replacement or issue a refund.

3. Non-Returnable Items

Digital products (eBooks, audiobooks, downloads).
Gift cards.
Personalized or signed items (unless damaged/defective).

4. Refund Process

Approved refunds will be issued to your original payment method.
Please allow [5–7 business days] for your bank or card issuer to process the refund.
Shipping costs are non-refundable, except in cases of our error (e.g., wrong item sent, defective product).

5. Exchanges

Exchanges are only available for items that are defective or damaged. In other cases, please follow the return process.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective, damaged, or shipped in error.
We recommend using a trackable shipping service. We cannot guarantee receipt of items lost in return transit.

7. Contact Us

If you have any questions about this policy or need help with a return/refund, contact us at:
📧 esmeraymarguerite@gmail.com
🌐 emeraymarguerite.com